- Accueil VIP
VIP assistance on departure: from your hotel to the boarding gate
Star One arranges your VIP assistance on departure, from your hotel or home through to the boarding gate. A dedicated host, a chauffeur, your luggage taken care of, your formalities handled and, if you wish, access to a lounge before your flight.
An accompanied departure, from home to boarding
Our care begins before the airport and continues right up to your flight.
We collect you at your hotel or your home, arrange your transfer, then take care of your whole passage through the airport: luggage, check-in, formalities and boarding.
The service is available at Paris-Charles de Gaulle, Paris-Orly and Nice, on commercial flights and private jets alike, whatever your travel class.
Included
Welcome by a dedicated host, luggage handling, check-in assistance, accompaniment through the formalities, and guidance to the lounge or the boarding gate.
Optional
Private chauffeur transfer, VIP lounge access, VAT refund assistance, additional porter for bulky luggage.
Who it is for ?
Our departure welcome suits anyone who wants a controlled passage. Business travellers, to preserve their time before a flight. Families, to simplify departure with children and luggage. Private-jet passengers, for continuity between the transfer and the aircraft. It also serves hotels, agencies and concierges who wish to hand over a guest seamlessly, from their room to boarding.
How your departure unfolds ?
From the pick-up to boarding, every step is anticipated.
Pick-up and transfer
A private chauffeur waits for you at your hotel or home and drives you to the airport. Your contact confirms the time and meeting point in advance, for a departure without surprises.
Welcome at the terminal and luggage
On arrival, a host welcomes you at the drop-off point, name sign in hand. He takes charge of your luggage, accompanies you to the check-in desk and sees to your boarding passes.
Security, formalities and boarding
We guide you through the security and border formalities, along the circuits our teams know well. You move forward without detours or needless waiting.
VIP lounge and boarding
Depending on your eligibility, we settle you into a lounge to rest or work before your flight. When the time comes, we accompany you to the boarding gate.
VAT refund
If you have made purchases in France, you may claim a VAT refund before leaving the country. We assist you with this process: validating the forms, using the kiosks or the dedicated desk, and directing you to the refund point. A step that is often overlooked, and that we build into your departure.
The new exit formalities (EES)
Since the introduction of the Entry/Exit System (EES), travellers from outside the Schengen area register their biometric data at each border crossing, including on departure. Our team knows these procedures and directs you to the most efficient kiosks and lanes, to limit the wait these new checks can involve.
- Préparation
What to prepare
For a smooth departure, a few details are enough: your flight number, your booking reference (PNR), a copy of your passports and the number of bags. We recommend booking at least 24 hours ahead. Subject to availability, we also handle last-minute requests.
Why choose Star One VIP ?
Each service is tailored to your flight and your needs.
The experience
8 years' experience in airport welcome.
Knowledge
A close knowledge of the terminals, at Roissy-CDG as in Nice.
Multilingual
A multilingual team : English, French and Arabic.
Discretion
We never disclose our clients' identity.
Frequently asked questions
How far in advance should I book?
At least 24 hours ahead is recommended. Subject to availability, we also handle last-minute requests.
Is the service available in every terminal ?
Yes. The meeting point depends on your terminal and your flight; it is confirmed with your booking.
Do you assist with the VAT refund?
Yes. We help you validate the forms and reach the refund point before your flight.
Can I access a lounge before boarding?
Depending on your travel class or status, and optionally in other cases.
Which languages do you offer?
English, French and Arabic.
Continue with our other welcome moments
Your journey doesn’t end at departure. Star One is with you every step of the way.
- En transit
