- our clientele
Star One VIP, your ground VIP welcome partner for airlines
Your passenger experience does not end at the aircraft door. Ours begins there. Star One VIP extends your service on the ground, in your name, across your French and neighbouring stations, with the discretion and precision your most demanding passengers expect.
Ground welcome, an extension of your brand
The quality of a flight is also judged after landing. Queues, connections, formalities, leaving the terminal: these are moments when your passenger is on their own, far from your cabin crews.
This is where the impression left by the journey is confirmed, or undone.
Star One VIP steps in on this final link. Our agents accompany your passengers from the aircraft door to their transfer. Your level of service stays constant, from take-off to the terminal exit.
What you delegate to us
We take charge of the moments when your passenger needs the most attention. Every arrangement is built around your needs.
Your premium and CIP passengers
First class, business class, key accounts, members of your loyalty programmes: on the ground, these passengers expect the same regard they receive on board. Personalised welcome at the departure terminal, VIP lounge access, priority formalities, priority boarding, baggage handling, chauffeur transfer: we orchestrate each step with discretion.
Your connections in Paris
Roissy-Charles de Gaulle and Orly are among the most demanding hubs to navigate. Our agents accompany your passengers between terminals and secure the tightest connections. The link is preserved, with no break in the experience.
Your irregular operations
A delay, a re-routing, a missed connection: these are the moments when support matters most. Star One VIP takes over with the passenger concerned. A human presence, clear information, for as long as it takes to resolve the situation.
Your sensitive passengers
Public figures, diplomatic delegations, official flights: these arrangements call for protocol and confidentiality. This is one of our regular areas of work.
Your crews and staff
Beyond passengers, we coordinate the welcome and transfers of your crews and staff, with the same rigour.
A service in your image
A passenger looked after by Star One VIP does not see a third-party provider. They see the continuity of your service.
Our agents are briefed to your codes. Attire, wording, manner: everything is aligned with your standards.
The service stays discreet, faithful to your image, and confidential. You keep control of the experience; we handle its execution.
Simple to integrate into your operations
Working with Star One VIP rests on a simple principle: a single point of contact.
They coordinate everything, passengers of note, crews and staff, and remain your contact for every arrangement.
The service can be activated on demand, for a single flight, or set up on a recurring basis across your stations. We coordinate with your teams and your providers on site.
Billing is centralised. Confidentiality is contractual. Availability is round the clock, 24/7.
A network aligned with your stations
Star One VIP operates at the main French airports: Paris-Orly, Roissy-Charles de Gaulle and Le Bourget, along with Lyon, Nice, Marseille, Bordeaux, Toulouse, Nantes and Lille.
Our coverage extends to neighbouring cities: Brussels, Frankfurt, Basel, Geneva and Zurich.
Wherever your passengers touch down, in France or nearby, we can welcome them.
Trusted by many airlines
A number of airlines already entrust us with the welcome of their passengers. Out of respect for our commitments, we do not name them: the discretion we owe them is the same we offer their travellers.
Our experience also covers sensitive arrangements, from diplomatic corps to official flights and public figures, handled with the utmost restraint.
Three principles guide each of our interventions: quality, professionalism, confidentiality.
Let's build your welcome set-up
Let’s talk about your stations, your passengers and your requirements. A dedicated contact will respond and define the arrangement suited to your airline with you.
Quality · Professionalism · Confidentiality · 24/7 · Major French and neighbouring airports.
Frequently asked questions
How quickly can a service be activated ?
For a one-off arrangement, we organise ourselves at short notice. For a recurring set-up, we define how it works with you in advance.
Which airports do you cover ?
Les grands aéroports français : Paris-Orly, Roissy-CDG, Le Bourget, Lyon, Nice, Marseille, Bordeaux, Toulouse, Nantes, Lille et les villes frontalières : Bruxelles, Francfort, Bâle, Genève, Zurich.
How do you guarantee confidentiality ?
It is contractual and applies to all our teams. No arrangement is disclosed or associated by name with your airline.
Do you handle connections and irregular operations?
Yes. Accompaniment between terminals, tight connections and disruption management are part of our routine work.
Which passengers can you accompany ?
Your premium and CIP passengers, your delegations, your crews and staff, and any sensitive arrangement.